Introduction

At SQ Luxe, customer satisfaction is our priority. We have established this Return and Refund Policy to ensure a fair and transparent process for all our customers. Please read this policy carefully before making a purchase.

Return and Exchange Eligibility

We accept returns and exchanges only in the following situations: the product received is damaged, defective, incorrect, or does not match your order. We encourage all customers to inspect their parcel at the time of delivery to identify any issues immediately.

Time Frame for Reporting Issues

Any damage, defect, or discrepancy must be reported to us within 48 hours of receiving your order. Claims made after this window will not be entertained. Please contact us promptly at sqluxeofficial@gmail.com or +92 311 3673251 with details and photographic evidence of the issue.

Non-Returnable and Non-Exchangeable Products

Due to the nature of our products, the following items are strictly not eligible for return or exchange: products that have been used, opened, or sprayed; fragrances or cosmetics that have been tampered with; and any product that has been damaged due to the customer's own handling or misuse. We kindly request that customers check products carefully upon delivery before opening or using them.

Return Process

If your return or exchange request is approved by our team, we will guide you through the next steps. Products must be returned in their original packaging and condition. SQ Luxe reserves the right to reject any return that does not meet the conditions outlined in this policy.

Refund Process

Once a return has been approved and the product has been received and inspected, your refund will be processed through the available payment method used at the time of purchase. Please allow a reasonable number of business days for the refund to reflect in your account.

Refunds for Cash on Delivery Orders

For orders placed via Cash on Delivery (COD), refunds will be issued via bank transfer or Easypaisa. Customers will be required to provide their bank account details or Easypaisa account number to facilitate the refund. SQ Luxe will process the refund as promptly as possible upon receiving this information.

Contact Us

If you have any questions or concerns regarding a return or refund, please get in touch with us at:

SQ Luxe
Email: sqluxeofficial@gmail.com
Phone: +92 311 3673251