SQ Luxe — Return and Refund Policy

Returns and exchanges
Request a return or exchange within 10 calendar days of receiving your order. Items must be unused, unwashed, with original tags and packaging. Please include your order number and the reason for your request. Exchanges depend on stock availability.

Damaged or incorrect items
If an item arrives damaged, defective or different from your order, contact us within the 10-day return window with photos and your order number. SQ Luxe will cover reasonable return courier costs and replacement delivery costs for confirmed damaged, defective or incorrect items.

Return shipping charges
For a change of mind or size exchange, the customer pays return courier charges and any replacement delivery charge, confirmed before dispatch. There is no restocking fee. Original delivery charges are not refundable for change-of-mind returns. For confirmed damaged, defective or incorrect items, a full-order refund includes the original delivery charge.

How to return
Contact ksami8045@gmail.com or call 03113673251 before sending an item. We will provide return instructions and confirm the return address. Please retain your courier receipt. Items used or damaged after delivery are not eligible for change-of-mind returns. This does not exclude claims for defects present on delivery.

Refunds
After we receive and inspect your return, we will notify you of the decision. Approved refunds will be issued within 7 calendar days of approval. Prepaid refunds are returned to the original payment method where supported; COD refunds are sent by bank transfer or Easypaisa to an account agreed with the customer. We will never ask for your password, PIN or OTP.

Cancellations
Contact us as soon as possible to cancel before dispatch. Once dispatched, the return process above applies.

Contact
SQ Luxe | sqluxe.com
Email: ksami8045@gmail.com
Phone: 03113673251